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Terms & Conditions

Terms of service

GENERAL TERMS AND CONDITIONS AND IDENTITY OF THE OWNER

Welcome on our website www.studio-clique.com.
The website www.studio-clique.com is owned and operated by:

Studio Clique BV
Hovestraat 2
2650 Edegem
Belgium
BE0769946804

APPLICATION

1. Our general conditions apply to every offer from us as a merchant to you as a consumer (every natural person who obtains or uses marketed products or services for non-professional objectives).

2. We only deliver within the European Union. If a delivery address in another country is specified, we reserve the right to refuse this order.

3. To place an order, you must be 18 years or older. If you are under 18, you should request your parents or legal guardian to place the order for you. In case we notice that an order is placed by a minor, we reserve the right to refuse this order.

4. Placing an order on our website implies the express acknowledgement of our General Terms and Conditions that are available on the website.

5. If you place an online order, a copy of these General Terms and Conditions will be provided in a format that you can print or save together with the order confirmation. You will receive this at the latest upon delivery. It is recommended to always keep this copy for future reference.

6. If any additional Special Conditions are applicable in addition to the General Terms and Conditons, these Special Conditions will take priority. In case our General Terms and Conditions should be contrary to these Special Conditions, the customer can always apply the most advantageous clause in its favor.

OUR OFFER AND YOUR ORDER

1. If an offer is subject to certain conditions or has a limited duration, this will be explicitly mentioned in our offer.

2. What we offer to sell will always be described as completely and accurately as possible. In order to let you make a proper assesment, the description aims to be sufficiently detailed. If graphics are used, they are a true reflection of the goods and/or services. But to err is human and in case we made an obvious mistake, we are not obliged to deliver the order if this would prove impossible. Once we confirm your order by email and/or once we have received approval by the card issuer for payment transactions through our online payment platform for credit or debit cards, your order is complete and the contract between us is final. We accept Maestro, Paypall and creditcard. If your payment to us is refused by the issuer of your card, we cannot be held responsible for any delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be processed or accepted.

3. In order to purchase a product, add the product to your shopping cart. Afterwards, fill in your contact information and optionally billing information. Then choose your delivery method to an address of your choice. In the last step an overview page is given, where you can accept our General Terms and Conditions and confirm your payment. Your payment is final once you accept this.

4. Studio-clique.com only sells to individuals. This means that orders cannot be placed and we are not able to sell you products if you buy products that are not intended for personal use, but for example for resale or if you are a business.

 

RIGHT TO RECALL

 

1. If you buy goods from us, you have the right to decide that you do not want to keep the goods for 14 days after delivery. Your order can be overruled without paying a fine and returned without giving any reason (the transport costs will need to be covered by yourself). Within 14 days after we received your order, the full purchase price will be refunded by us via the payment method you chose when ordering the product. If you paid with MasterCard or Visa, the amount will appear on the next monthly statement you receive from MasterCard or Visa.

2. During the first 14 days after delivery, we expect you to take good care of your ordered product(s) and packaging. If you want to return the goods as described above, they can be unpacked or used only to the extent as necessary to assess whether you want to keep the goods or not. Returned goods may have been fitted, but must not be used. If you wish to send back the goods, this should be done together with the original packaging, accessories and in the original condition and taking into account our instructions below.

3. Your package can be returned via registered mail or courier, or the goods can be returned to the Studio Clique office, which is located on the following address: Hovestraat 2, 2650 Edegem, Belgium.

 

PRICE

 

1. Our prices will not change during the timeframe mentioned in our offer, except for price changes resulting from changes in tax rates.

2. All taxes, VAT and services are included in our prices. You will never get any surprises.

3. Shipping costs will be calculated seperately and the estimated cost will be informed prior to finalising your order.

 

PAYMENT

 

1. We can only accept payment via the payment module on our website. Cash on delivery or payment by bank transfer are not possible.

2. In order to ensure the security of your personal data and online payment, transaction data is sent encrypted with SSL technology over the Internet. You don’t need any special software to pay with SSL. A secure SSL connection can be recognized by the “lock” symbol in the status bar of your browser.

 

COMPLIANCE GUARANTEE

 

We guarantee that our products are in accordance with your order and meet the normal expectations you may have of such a product, taking into account the specifications of the product. We guarantee that our products meet all legal requirements.

 

DELIVERY

 

1. All products will be delivered to the address specified by you when placing your order. Delivery is possible to any address within the European Union.

2. We will inform you considering the delivery in your order confirmation. Your package will be delivered within 1 to 3 business days, depending on the shipping address.

3. Deliveries are made Monday to Friday, except during holidays.

4. Shipment is done via Sendcloud. When shipping your package, you will receive an e-mail the evening prior delivery containing tracking information.

5. If you are not home on the moment of delivery, our courier will deliver the package to the nearest collection point where your package can be picked up at your convenience within the stated timeframe.

6. After the expiry of the above-mentioned timeframe, the package will be returned to studio-clique.com. 30 days later, your order will be refunded after deduction of any additional shipping costs.

7. If we are unable to deliver on time, we will always warn you before the scheduled delivery expires. If we don't, you can cancel your order at no cost. In that case we will refund your order within 30 days after the cancellation.

8. Any information relating to exchange and return of deliveries can be requested via sales@studio-clique.com.

9. Shipments are always at our risk. However, if you return goods within 14 days of purchase, you are responsible for the transport and associated costs.

10. If during transport goods are damaged, do not match the items mentioned on the delivery or do not match the items you ordered, you must report this as soon as possible and certainly within 3 days after delivery. Non-conforming articles must be returned to us within 14 calendar days after receipt. Complaints must be submitted in writing to sales@studio-clique.com or via your customer account page.

11. We cannot be held liable for any consequential damage as a result of late delivery or non-delivery by the carrier designated by us. Our liability in such cases is limited to the value of the items not received by the customer.

 

ACTS OF GOD

 

1. In case of force majeure we are not obliged to fulfill our obligations. In that case we can suspend our obligations for the duration of the force majeure or terminate the agreement definitively.

2. Force majeure is any circumstance beyond our control which prevents the full or partial fulfillment of our obligations. Including but not limited to fire, strikes, business interruptions, power failures, stock failures, failures in (telecommunication) networks or connections or used communication systems and/or are not or not timely available through our website, not or not timely delivered by suppliers or other third parties, ...

 

INTELECTUAL PROPERTY

 

1. Our website, photos, texts, logos, names and in general all our communications are protected by intellectual property rights that either belong to us or to our suppliers or other entitled parties.

2. It is prohibited to use or make changes in the intellectual property rights as described in this article. For example, drawings and photographs, texts, logos, color combinations, etc... may not be copied or reproduced without our prior express written consent.

 

PRIVACY

 

Our privacy statement provides information about how studio-clique.com will use your information. Acceptance of these terms and conditions implies acceptance of the privacy statement.

 

COMPLAINTS AND COMPETENT COURTS

 

1. Of course, we always hope that all our customers are 100% satisfied. If you have a complaint about our service please contact info@studio-clique.com. We will do everything we can to deal with your complaint within seven days.

2. All contracts we conclude with our customers, wherever they live, are governed by Belgian law and any disputes are subject to the jurisdiction of the courts of the district of Antwerp.
In case of application, for reasons of international law or any other law, with regard to the interpretation of these General Terms and Conditions, we will refer to the Belgian law on market practices and consumer protection.

Shipping

As soon as your items are shipped, you will receive an email with all tracking information.

We offer FREE shipping in Belgium for all orders above € 200.

 

Belgium

• Rate: € 6

• Delivery time: 1-3 business days

• Free shipping on orders over € 200

 

Netherlands & Luxembourg

• Rate: € 10

• Delivery time: 2-4 business days

 

France

• Rate: € 12

• Delivery time: 2-4 business days

 

Germany

• Rate: € 11

• Delivery time: 2-4 business days

 

United Kingdom

• Rate: € 17

• Delivery time: 3-6 business days

 

Rest of Europe

• Rate: € 20

• Delivery time: 3-6 business days

 

Returns and exchanges

 

Are you unhappy with the product you ordered and want to return or exchange it? No problem, we are happy to help you! Before exchanging or returning any products, here are some rules of engagement first:

1. Starting on the day of delivery, you have fourteen (14) days to return or exchange the unwanted item(s).

2. Make sure that the product is in perfect condition, with all labels attached.

3. Fold all garments exactly the way you received them so the goods don’t arrive rumpled or wrinkled back to us.

4. Postal costs for returned products are the customers responsibility. This will only be refunded in case of faulty, damaged or incorrectly supplied products.

5. We cannot be held accountable for any products lost in transit.

PROCEDURE

 

To RETURN a product:

1. Put all products as well as the necessary documents in a proper return bag, attach the return label, seal it and it’s ready to be sent.

2. Send your return to:

Studio Clique BV
Hovestraat 2
2650 Edegem
Belgium

 

To EXCHANGE a product:

1. Place a new order of the product you’d like to receive.

2. After placing your new order, send us an email to sales@studio-clique.com, describing your intention.

3. You will receive an answer within 48 hours.

4. Put all products as well as the necessary documents in a proper return bag, attach the return label, seal it and it’s ready to be sent.

5. Send your return to:
Studio Clique BV
Hovestraat 2
2650 Edegem
Belgium

Privacy Policy

GENERAL INFORMATION

Studio Clique BV, with registered office at Hovestraat 2, 2650 Edegem, Belgium, registered in the Belgian registry of companies under number BE0769.946.804 (herinafter “Studio-Clique”) is responsible for the processing of your personal data on the website www.studio-clique.com.

As a Belgian company, Studio Clique BV complies with the Belgian “Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data”, as amended by the Law of 11 December 1998 and the “Law of 13 June 2005 on electronic communications” and the GDPR Directive, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation).

A statement has been made with the Belgian Commission for the Protection of Privacy with regard to the processing of your personal data, as required by law.

COLLECTED PERSONAL INFORMATION

1. Data shared by you
In the registration form on the website: your email.
During the ordering process: your name and address details.

2. Data automatically collected
Certain data is collected via cookies: see our cookie policy at the bottom of this document for more information.
Certain data can also be collected without being stored in cookies. They can only be read by Studio-Clique and only during your visit to the website. This concerns: 1 °) the TCP / IP address 2 °) the type and version of your navigation system 3 °) the last visited internet page.

3. Personal data shared by third parties
In this hypothesis, the commercial partners of Studio-Clique guarantee Studio-Clique that they have obtained permission to transfer the relevant personal data.

AIM OF COLLECTION

1. General aim
Your personal data is collected to:
• Be able to provide you with the service offered on the website;
• Conduct market research to improve the technical and substantive quality of the website;
• Provide information, sending an email with various offers that might interest you;
• Manage the technical administration of the website;
• Compile statistics or conduct surveys regarding the number of visits to the various parts of the website after anonymizing the data.

2. Direct marketing and communication to third parties
Your personal data is kept strictly confidential and will never be communicated to third parties for direct marketing purposes other than for Studio-Clique.

3. Serious violations
Your data can be provided to the Ministry of Justice on request for serious violations of the code of conduct.

4. Duration of keeping the data
All personal data is stored for the necessary period to provide the service by Studio-Clique.

5. Right of access and correction
You have the right to access, correct ot change your personal data at any time and free of charge by sending an email to sales@studio-clique.com or by letter to the address in Article 1 of this Privacy Policy, provided that you enclose a copy of your identity card.
You are completely free in whether or not you communicate your personal data to Studio-Clique. However, certain services can be refused if you do not enter your personal data on the order form and you are entirely responsible for the correctness of the data you provide to Studio-Clique.

6. Right to object
You can exercise your right to object to the processing of your personal data for serious and legitimate reasons by sending an email to sales@studio-clique.com. You shoukd know however that you cannot object to the processing of your personal data if this is necessary for the performance of the contractual obligations.

7. Security and confidentiality
Studio-Clique has developed security measures that are technically and organizationally adapted to avoid the falsification, loss, alteration, destruction, unauthorized access or accidental notification of third parties of personal data collected on the Website as well as any other permitted processing of this data.
Studio-Clique can under no circumstances be held liable for any direct or indirect damage resulting from unlawful or incorrect use by a third party of the personal data.
Studio-Clique would like to inform you that the Website may contain references, links or hyperlinks to other sites that Studio-Clique does not check and to which this Privacy Policy does not apply. Indeed, these sites are not managed by Studio-Clique. Studio-Clique is not liable for the content of such websites to which reference is made, nor for the Offers, products or services mentioned thereon. Studio-Clique therefore advises you to carefully read every privacy policy of every site you visit, as it may differ from this Privacy Policy.

COOKIES

1. Information about our use of Cookies
Our Website uses cookies and similar technologies to distinguish your usage preferences from those of other Website users. This helps us to provide you with a better user experience when you visit our Website as well as to optimize our Website.
Cookies and similar technologies do not allow us to systematically collect data that could identify the users of our Website. They only help us to understand the interests of our users, to improve how our Website works and to measure how effective the content of our Website is.
As a result of recent legislative changes, all Websites aimed at certain parts of the European Union are required to request your permission to use or store cookies and similar technologies on your computers or mobile devices. This cookie policy provides you with complete and clear information about the cookies we use and their purpose. Please read our Privacy Policy to learn about the privacy rules that apply to our Website. For further information about this Cookie Policy, please contact us at sales@studio-clique.com.

2. What is a cookie?
A cookie is a small text and number file that we store in your browser or on the hard drive of your computer. That way, we can remember your preferences when using our Website. Unless you have adjusted your browser settings to refuse cookies, our system will place cookies as soon as you visit our Website.

3. Types of cookies
Cookies can be divided according to their lifespan, origin and their function. First party cookies are those that are placed by a Website that is currently being visited by the user (e.g. cookies placed by www.studio-clique.com).
Third-party cookies are cookies placed by a domain name other than that of the Website visited by the user. If a user visits a Website and a third party places a cookie via that Website, this is a third-party cookie (e.g. cookies placed by Google, Twitter and Facebook).
Functional cookies are those that ensure that the Website functions properly (e.g. cookies for login, registration or language preferences). Functional cookies are logically first party cookies.
Non-functional cookies are cookies that can be placed for targeting, social, statistical and commercial purposes. They have nothing to do with the mere technical support of the Website. Cookies with static purposes allow us to track where your computer is located, which pages of the Website you visit etc. Cookies with social purposes allow the user to share the content of the visited Website directly with others via social media. Cookies with targeting purposes allow you to build a profile based on your surfing behavior so that the displayed ads are tailored to your interests. Cookies with commercial purposes keep track of how many and which advertisements were shown to a user. Non-functional cookies can be first party or third party cookies.
Permanent cookies are the cookies that remain on the user's device for the duration determined in the cookie. They are activated each time the user visits the Website that has placed this cookie (e.g. cookies placed by social media such as Facebook, Twitter, Google Analytics etc). Most non-functional cookies are permanent cookies. Session cookies are cookies that allow us to simplify the actions of a user and to link them together during a browser session. A browser session starts when a user opens the browser screen and ends when they close the browser screen. Session cookies are placed temporarily. As soon as you close the browser, all session cookies are deleted. Most functional cookies are session cookies.

4. Your permission
You accept the usage of cookies by using our Website. In order to use our Website optimally, you need to accept these cookies. You can do this via your browser settings.
You block cookies by activating the browser setting that allows you to refuse the placing of cookies. However, if you use your browser settings to block these cookies, you may not be able to access (parts of) our Website. Read the Cookie Policy carefully for more information about this.
If you want to withdraw your consent at any time, you must delete your cookies in your browser settings. For more information on how to delete or block cookies, you can visit the following website: http://www.aboutcookies.org/Default.aspx?page=2 .
5. Which cookies do we use on www.studio-clique.com?
Functional cookies
Name Domain Purpose Validity
Name Domain Content and Purpose Validity
For third-party cookies (including Google Analatyics), we would like to refer you to the statements that these parties give on their respective websites. Please note that we cannot exercise any influence on the content of those statements or on the content of these third-party cookies.
Applicable law and jurisdiction clause
This Privacy Policy is governed, interpreted and implemented in accordance with the Belgian law, which exclusively applies to any dispute.
The courts of the judicial district of Antwerp have exclusive jurisdiction to rule on any dispute that may arise from the interpretation or implementation of this Privacy Policy

Acceptance

By visiting the Website and at the latest at the time of your order, you accept all provisions of this Privacy Policy and agree that Studio-Clique collects and processes your personal data in accordance with this Privacy Policy.