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Terms & Conditions
Terms of service
GENERAL TERMS AND CONDITIONS AND IDENTITY OF THE OWNER
Welcome on our website www.studio-clique.com.
Studio Clique BV
APPLICATION
1. Our general conditions apply to every offer from us as a merchant to you as a consumer (every natural person who obtains or uses marketed products or services for non-professional objectives).
2. We only deliver within the European Union. If a delivery address in another country is specified, we reserve the right to refuse this order.
3. To place an order, you must be 18 years or older. If you are under 18, you should request your parents or legal guardian to place the order for you. In case we notice that an order is placed by a minor, we reserve the right to refuse this order.
4. Placing an order on our website implies the express acknowledgement of our General Terms and Conditions that are available on the website.
5. If you place an online order, a copy of these General Terms and Conditions will be provided in a format that you can print or save together with the order confirmation. You will receive this at the latest upon delivery. It is recommended to always keep this copy for future reference.
6. If any additional Special Conditions are applicable in addition to the General Terms and Conditons, these Special Conditions will take priority. In case our General Terms and Conditions should be contrary to these Special Conditions, the customer can always apply the most advantageous clause in its favor.
OUR OFFER AND YOUR ORDER
1. If an offer is subject to certain conditions or has a limited duration, this will be explicitly mentioned in our offer.
2. What we offer to sell will always be described as completely and accurately as possible. In order to let you make a proper assesment, the description aims to be sufficiently detailed. If graphics are used, they are a true reflection of the goods and/or services. But to err is human and in case we made an obvious mistake, we are not obliged to deliver the order if this would prove impossible. Once we confirm your order by email and/or once we have received approval by the card issuer for payment transactions through our online payment platform for credit or debit cards, your order is complete and the contract between us is final. We accept Maestro, Paypall and creditcard. If your payment to us is refused by the issuer of your card, we cannot be held responsible for any delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be processed or accepted.
3. In order to purchase a product, add the product to your shopping cart. Afterwards, fill in your contact information and optionally billing information. Then choose your delivery method to an address of your choice. In the last step an overview page is given, where you can accept our General Terms and Conditions and confirm your payment. Your payment is final once you accept this.
4. Studio-clique.com only sells to individuals. This means that orders cannot be placed and we are not able to sell you products if you buy products that are not intended for personal use, but for example for resale or if you are a business.
RIGHT TO RECALL
1. If you buy goods from us, you have the right to decide that you do not want to keep the goods for 14 days after delivery. Your order can be overruled without paying a fine and returned without giving any reason (the transport costs will need to be covered by yourself). Within 14 days after we received your order, the full purchase price will be refunded by us via the payment method you chose when ordering the product. If you paid with MasterCard or Visa, the amount will appear on the next monthly statement you receive from MasterCard or Visa.
2. During the first 14 days after delivery, we expect you to take good care of your ordered product(s) and packaging. If you want to return the goods as described above, they can be unpacked or used only to the extent as necessary to assess whether you want to keep the goods or not. Returned goods may have been fitted, but must not be used. If you wish to send back the goods, this should be done together with the original packaging, accessories and in the original condition and taking into account our instructions below.
3. Your package can be returned via registered mail or courier, or the goods can be returned to the Studio Clique office, which is located on the following address: Hovestraat 2, 2650 Edegem, Belgium.
PRICE
1. Our prices will not change during the timeframe mentioned in our offer, except for price changes resulting from changes in tax rates.
2. All taxes, VAT and services are included in our prices. You will never get any surprises.
3. Shipping costs will be calculated seperately and the estimated cost will be informed prior to finalising your order.
PAYMENT
1. We can only accept payment via the payment module on our website. Cash on delivery or payment by bank transfer are not possible.
2. In order to ensure the security of your personal data and online payment, transaction data is sent encrypted with SSL technology over the Internet. You don’t need any special software to pay with SSL. A secure SSL connection can be recognized by the “lock” symbol in the status bar of your browser.
COMPLIANCE GUARANTEE
We guarantee that our products are in accordance with your order and meet the normal expectations you may have of such a product, taking into account the specifications of the product. We guarantee that our products meet all legal requirements.
DELIVERY
1. All products will be delivered to the address specified by you when placing your order. Delivery is possible to any address within the European Union.
2. We will inform you considering the delivery in your order confirmation. Your package will be delivered within 1 to 3 business days, depending on the shipping address.
3. Deliveries are made Monday to Friday, except during holidays.
4. Shipment is done via Sendcloud. When shipping your package, you will receive an e-mail the evening prior delivery containing tracking information.
5. If you are not home on the moment of delivery, our courier will deliver the package to the nearest collection point where your package can be picked up at your convenience within the stated timeframe.
6. After the expiry of the above-mentioned timeframe, the package will be returned to studio-clique.com. 30 days later, your order will be refunded after deduction of any additional shipping costs.
7. If we are unable to deliver on time, we will always warn you before the scheduled delivery expires. If we don't, you can cancel your order at no cost. In that case we will refund your order within 30 days after the cancellation.
8. Any information relating to exchange and return of deliveries can be requested via sales@studio-clique.com.
9. Shipments are always at our risk. However, if you return goods within 14 days of purchase, you are responsible for the transport and associated costs.
10. If during transport goods are damaged, do not match the items mentioned on the delivery or do not match the items you ordered, you must report this as soon as possible and certainly within 3 days after delivery. Non-conforming articles must be returned to us within 14 calendar days after receipt. Complaints must be submitted in writing to sales@studio-clique.com or via your customer account page.
11. We cannot be held liable for any consequential damage as a result of late delivery or non-delivery by the carrier designated by us. Our liability in such cases is limited to the value of the items not received by the customer.
ACTS OF GOD
1. In case of force majeure we are not obliged to fulfill our obligations. In that case we can suspend our obligations for the duration of the force majeure or terminate the agreement definitively.
2. Force majeure is any circumstance beyond our control which prevents the full or partial fulfillment of our obligations. Including but not limited to fire, strikes, business interruptions, power failures, stock failures, failures in (telecommunication) networks or connections or used communication systems and/or are not or not timely available through our website, not or not timely delivered by suppliers or other third parties, ...
INTELECTUAL PROPERTY
1. Our website, photos, texts, logos, names and in general all our communications are protected by intellectual property rights that either belong to us or to our suppliers or other entitled parties.
2. It is prohibited to use or make changes in the intellectual property rights as described in this article. For example, drawings and photographs, texts, logos, color combinations, etc... may not be copied or reproduced without our prior express written consent.
PRIVACY
Our privacy statement provides information about how studio-clique.com will use your information. Acceptance of these terms and conditions implies acceptance of the privacy statement.
COMPLAINTS AND COMPETENT COURTS
1. Of course, we always hope that all our customers are 100% satisfied. If you have a complaint about our service please contact info@studio-clique.com. We will do everything we can to deal with your complaint within seven days.
2. All contracts we conclude with our customers, wherever they live, are governed by Belgian law and any disputes are subject to the jurisdiction of the courts of the district of Antwerp.
Shipping
As soon as your items are shipped, you will receive an email with all tracking information.
We offer FREE shipping in Belgium for all orders above € 200.
Belgium
• Rate: € 6
• Delivery time: 1-3 business days
• Free shipping on orders over € 200
Netherlands & Luxembourg
• Rate: € 10
• Delivery time: 2-4 business days
France
• Rate: € 12
• Delivery time: 2-4 business days
Germany
• Rate: € 11
• Delivery time: 2-4 business days
United Kingdom
• Rate: € 17
• Delivery time: 3-6 business days
Rest of Europe
• Rate: € 20
• Delivery time: 3-6 business days
Returns and exchanges
Are you unhappy with the product you ordered and want to return or exchange it? No problem, we are happy to help you! Before exchanging or returning any products, here are some rules of engagement first:
1. Starting on the day of delivery, you have fourteen (14) days to return or exchange the unwanted item(s).
2. Make sure that the product is in perfect condition, with all labels attached.
3. Fold all garments exactly the way you received them so the goods don’t arrive rumpled or wrinkled back to us.
4. Postal costs for returned products are the customers responsibility. This will only be refunded in case of faulty, damaged or incorrectly supplied products.
5. We cannot be held accountable for any products lost in transit.
PROCEDURE
To RETURN a product:
1. Put all products in a proper return bag, seal it and it’s ready to be sent.
2. Send your return to:
Studio Clique BV
To EXCHANGE a product:
1. Place a new order of the product you’d like to receive.
2. After placing your new order, send us an email to sales@studio-clique.com, describing your intention.
3. You will receive an answer within 48 hours.
4. Put all products in a proper return bag, seal it and it’s ready to be sent.
5. Send your return to:
Privacy Policy
GENERAL INFORMATION
Studio Clique BV, with registered office at Hovestraat 2, 2650 Edegem, Belgium, registered in the Belgian registry of companies under number BE0769.946.804 (herinafter “Studio-Clique”) is responsible for the processing of your personal data on the website www.studio-clique.com.
As a Belgian company, Studio Clique BV complies with the Belgian “Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data”, as amended by the Law of 11 December 1998 and the “Law of 13 June 2005 on electronic communications” and the GDPR Directive, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation).
A statement has been made with the Belgian Commission for the Protection of Privacy with regard to the processing of your personal data, as required by law.
COLLECTED PERSONAL INFORMATION
1. Data shared by you
2. Data automatically collected
3. Personal data shared by third parties
AIM OF COLLECTION
1. General aim
2. Direct marketing and communication to third parties
3. Serious violations
4. Duration of keeping the data
5. Right of access and correction
6. Right to object
7. Security and confidentiality
COOKIES
1. Information about our use of Cookies
2. What is a cookie?
3. Types of cookies
4. Your permission
Acceptance
By visiting the Website and at the latest at the time of your order, you accept all provisions of this Privacy Policy and agree that Studio-Clique collects and processes your personal data in accordance with this Privacy Policy.
